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	<title>American Unit Blog &#187; Oracle Siebel CRM</title>
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		<title>The Advent of CRM 2.0</title>
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		<pubDate>Thu, 13 Aug 2009 04:25:19 +0000</pubDate>
		<dc:creator>Bill Martin</dc:creator>
				<category><![CDATA[Microsoft Dynamics CRM]]></category>
		<category><![CDATA[Oracle Siebel CRM]]></category>
		<category><![CDATA[CEM]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Forrester]]></category>

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		<description><![CDATA[Here at American Unit, enterprise CRM is generally top of mind when it comes to providing solutions with the greatest potential for positively impacting the operations of our clients. But we also recognize that the traditional concept of customer care has been rocked to its foundation by the rapid advent of social media. CRM guru [...]]]></description>
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