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	<title>American Unit Blog &#187; Microsoft Dynamics CRM</title>
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		<title>The Evolution of Enterprise CRM</title>
		<link>http://blog.americanunit.com/the-evolution-of-enterprise-crm-2/</link>
		<comments>http://blog.americanunit.com/the-evolution-of-enterprise-crm-2/#comments</comments>
		<pubDate>Tue, 08 Jun 2010 21:33:13 +0000</pubDate>
		<dc:creator>Nitin Bidi</dc:creator>
				<category><![CDATA[Microsoft Dynamics CRM]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Relationship Management]]></category>
		<category><![CDATA[Social Media Marketing]]></category>
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		<guid isPermaLink="false">http://blog.americanunit.com/?p=175</guid>
		<description><![CDATA[American Unit is dedicated to providing our clients with the best solutions for their business situations. The customer care landscape is changing rapidly; just as the internet has changed from Web 1.0, to Web 2.0, and now on the horizon is Web 3.0. How has the evolution in CRM processes affected the enterprise?]]></description>
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		<title>The Next Generation of Microsoft Dynamics CRM</title>
		<link>http://blog.americanunit.com/the-next-generation-of-microsoft-dynamics-crm/</link>
		<comments>http://blog.americanunit.com/the-next-generation-of-microsoft-dynamics-crm/#comments</comments>
		<pubDate>Tue, 27 Apr 2010 19:45:59 +0000</pubDate>
		<dc:creator>Bill Martin</dc:creator>
				<category><![CDATA[Microsoft Dynamics CRM]]></category>
		<category><![CDATA[Microsoft SharePoint]]></category>
		<category><![CDATA[CRM]]></category>

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		<description><![CDATA[While the folks in Redmond can take some comfort in being the fastest growing CRM solution among the &#8220;Big 4&#8243;, they are also cognizant that they are still fourth in the market behind Oracle, SAP and Salesforce. At Convergence 2010 this week in Atlanta, the product management team for Microsoft Dynamics CRM discussed some of [...]]]></description>
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		<title>Microsoft Dynamics CRM Delivers A Shot Across the Bow</title>
		<link>http://blog.americanunit.com/microsoft-dynamics-crm-delivers-a-shot-across-the-bow-2/</link>
		<comments>http://blog.americanunit.com/microsoft-dynamics-crm-delivers-a-shot-across-the-bow-2/#comments</comments>
		<pubDate>Tue, 24 Nov 2009 04:11:36 +0000</pubDate>
		<dc:creator>Bill Martin</dc:creator>
				<category><![CDATA[Microsoft Dynamics CRM]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Dynamics]]></category>
		<category><![CDATA[Forrester]]></category>
		<category><![CDATA[Microsoft]]></category>
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		<guid isPermaLink="false">http://americanunit.com/blog/?p=44</guid>
		<description><![CDATA[Microsoft appears eager to take the battle to Salesforce.com and Oracle with regard to leadership in the fast growing CRM market. Microsoft Dynamics CRM, having achieved parity with both competitors in the eyes of the technology analyst community (see Forrester Wave below), has grown twice as fast as media favorite Salesforce.com over the past twelve [...]]]></description>
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		<title>The Advent of CRM 2.0</title>
		<link>http://blog.americanunit.com/the-advent-of-crm-2-0/</link>
		<comments>http://blog.americanunit.com/the-advent-of-crm-2-0/#comments</comments>
		<pubDate>Thu, 13 Aug 2009 04:25:19 +0000</pubDate>
		<dc:creator>Bill Martin</dc:creator>
				<category><![CDATA[Microsoft Dynamics CRM]]></category>
		<category><![CDATA[Oracle Siebel CRM]]></category>
		<category><![CDATA[CEM]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Forrester]]></category>

		<guid isPermaLink="false">http://americanunit.com/blog/?p=54</guid>
		<description><![CDATA[Here at American Unit, enterprise CRM is generally top of mind when it comes to providing solutions with the greatest potential for positively impacting the operations of our clients. But we also recognize that the traditional concept of customer care has been rocked to its foundation by the rapid advent of social media. CRM guru [...]]]></description>
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