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Collaboration and Integration with Adobe Acrobat X and Microsoft SharePoint and Microsoft Office

June 21st, 2011 by Devender Aerrabolu

Team collaboration and project review cycles can be enhanced and improved with the new integration of Adobe Acrobat X with two of Microsoft’s major enterprise software applications: SharePoint and Office.

Adobe has recently announced built-in support for SharePoint within Acrobat X; supported versions include SharePoint 2007 SharePoint 2010, Office 2003, Office 2007, and Office 2010. Many IT departments already integrate SharePoint with Office, but the editing limitations of PDF documents limited the collaboration of PDF documents.

The PDF format is the defacto standard for the secure exchange of documents and the format is accepted around the globe because of the clarity of the various content types and the accessibility by anyone with the free Adobe Reader software. With the new integration of Acrobat X with SharePoint, enterprise teams can now collaborate with PDF documents as easily as with Office documents.

Forrester Consulting recently completed a study called “Building the Future of Collaboration”. Results of the study showed that fully two-thirds of knowledge workers in the United States and in Europe regularly collaborate with colleagues in other locations and different time zones. The most-often used collaboration tool has been email, but that has presented several challenges:

Documents must be sent as attachments to emails and must be opened, edited, and commented on other disparate operating systems.

Email attachments often have a size limit and consume a high amount of space on enterprise servers.

Email is often not secure after it leaves the corporate firewall.

The seamless integration of Adobe Acrobat X into the SharePoint and Office platforms overcome the deficiencies of email collaboration by creating a digital collaboration solution. The document owner first creates a PDF file using an ad-in called “PDFMaker” and prepares it for review by uploading it to the SharePoint Server with an automatic link to the document and invites reviewers to leave comments. The document owner automatically receives and compiles comments from the reviewers all in one document. Reviewers can see the review deadline, see who else has responded, and supplement the comments of others.

The final document can be password protected and archived on the SharePoint server for future reference. All reviewed and archived documents are searchable with the free Adobe PDF Filter.

Designing Secure Web Applications

June 7th, 2011 by Devender Aerrabolu

The professionals who design enterprise web applications must ensure that security issues are designed into the application from the ground up. Web architects, developers and designers follow specific guidelines to counteract potential points of application vulnerability. Key areas where web design may be vulnerable include: input validation, authentication, parameter manipulation, auditing, logging, configuration and session management, and cryptology; among others.

The application itself is responsible for the authentication and identification of the user; especially important since all subsequent authorization decisions are based on the initial authorization. The designers and developers of the web applications are responsible for the secure authentication and session management issues. Even if the company network is secure, much of the input and output of data occurs over public networks and therefore web applications must prevent parameter manipulation and avoid the disclosure of sensitive data.

Early in the design phase of the application, the team of web architects and designers take into consideration corporate deployment and security practices and policies as well as the existing infrastructure. In addition to the actual design of the enterprise application, all of the requirements from the different departments and divisions of the company must be considered and the design must be kept flexible enough to accommodate future security and support needs.

The application is continually evolving from the design phase through the maintenance, with ongoing internal and external development and security issues based on the limitations of the foundation platform.

Security design challenges are less likely to emerge when high quality work is completed up front making it easier to anticipate, easier to control costs, and easier to take care of any anticipated or unanticipated problems early in the installation and implementation stages.

Effective Employee Collaboration Platforms

July 27th, 2010 by Bharath Lanka

In today’s business climate, many companies have employees scattered across many states and time zones. Keeping employees informed and engaged even though they are geographically distant can bring increased employee performance and innovation to your company.

Businesses can implement effective employee collaboration platforms with the many online tools available. Some examples are internal blogs, software that encourages real-time status updates for specific departments, knowledge management documents, podcasts, RSS feeds, communication facilitation and professional networking opportunities.

Recruiting, training and retaining quality employees entails development of an effective employee “lifecycle” which spans the entirety of an employee’s time with your business.

Oftentimes, finding new employees can be accomplished through the networking ability and referral of contacts from current employees. Using these resources can cut the time and cost of finding new talent that may better match your current corporate culture.

“Onboarding” is a relatively new term that defines the process for incorporating new hires into the company quickly and effectively. A successful onboarding program can help to reduce employee turnover and increase new hire success. Onboarding includes automated information routing, new hire information, new employee development plans, effective communication of company goals and expectations, and onboarding process tracking.

Employee networking is an important benefit for the company and for the employees. Although companies spend a large part of their training budget on formal training programs, the greatest amount of information sharing is usually much more informal between employees. Companies will realize a greater return on their training dollars when they help to facilitate ways for employees to network internally and exchange ideas.

Developing employee profiles help to foster a sense of community among your employees, whether they share a physical location or are separated by wide geographical distances. This workplace community in turn fosters increased communication, a sense of shared corporate memory, and a way to form partnerships through internal social networks.

One of the most valuable assets a company possesses is its human capital: its employees. The success of a business depends on the success of its employees, and businesses are increasing realizing the value of “talent management”. Successful businesses implement platforms that tie their training programs to the goals of their organizations and design ways for their business units to meet their performance goals. Human resource departments realize that they should address the issues of their Generation Y employees as well as those employees who are nearing retirement. Employees value being offered effective career development plans; businesses benefit by identifying those employees who can be positioned for future leadership roles.

With today’s online hosted conferencing solutions and communications platforms, companies can provide all of the benefits of personalized training and seminars while simultaneously reducing travel time and expenses. Real-time training sessions and business unit collaboration meetings can be supplied to specified groups of users based on employee position, department location or communication needs. These same sessions can be recorded for access at any time with permission-based applications.

With effective and ongoing employee collaboration practices, business performance can be tracked and enhanced throughout all areas of a company in a time-efficient and cost-effective manner. Employee collaboration service providers design and implement unique approaches that are flexible and match your companies current workflow and business process and practices.

Benefits of Customer Relationship Management

July 22nd, 2010 by Nitin Bidi

The most valuable assets of any business are its customers, without which there would be no business. Customer relationship management (CRM) business practices help companies retain their best customers and attract new customers effectively through sales, marketing and support interactions.

CRM applications are used by companies to focus on productive sales activities such as planning and forecasting, contacts, opportunities, product and service configurations, pricing, contracts, procurement, and orders.

Marketing activities are more effective when paired with intelligent business decisions. The data gathered through CRM applications enable companies to analyze, develop and implement the processes that will maximize customer interaction.

Customer retention depends on customer satisfaction and support in the areas of contract management, logistics, installation and maintenance, return and repair maintenance, call center operations, and multi-channel delivery options.

Effective CRM applications also help companies reach new customers and enhance relationships with current customers through sales, marketing and services activities provided through the Internet. ERP (enterprise resource planning) applications can be deployed directly integrated with CRM functionality to increase e-marketing, e-commerce, e-service and customer analytics.

Communication processes with current and prospective customers can be improved with effective business communications management and CRM integration and implementation. Today’s customers expect to be able to contact your company by phone, text, chat, email, and fax, and CRM applications can facilitate the routing of all types of communication to the right person in your company whether that person works locally or remotely.

Customer relationship management is an integral component of your company’s total business operations; increasing your return on investment for your sales, marketing, and service and support departments.

Application Hosting Options

June 30th, 2010 by Bharath Lanka

Application Hosting. According to several business dictionaries, the definition of application hosting is “…the rental or outsourcing of business applications from an applications service provider, rather than installing the software internally…”

Many enterprise businesses have traditionally hosted and maintained their own proprietary software applications on their own servers. Today however, many of those same businesses are looking into the benefits of outsourcing some or all of their enterprise-application software to third-party services providers. Companies are finding out that in addition to freeing up time and monetary resources, they realize additional benefits such as department-level or company-wide training, secure data backup, and application upgrade services. Known industry-wide as the SaaS (Software as a Service) model, these off-site hosted applications integrate easily with a company’s existing data and IT systems. Additionally, because customer demands and sales may fluctuate frequently during a specified accounting period, implementing SaaS applications provides the flexibility large corporations need to quickly respond to economic conditions and industry demands.

Some of the open source software applications offered by service providers include:

●      CRM (Customer Relationship Management)

●      PM (Project Management)

●      VoIP (Voice over Internet Protocol) for Call Center Management

●      DMS (Document Management Solutions)

●      CMS (Content Management Solutions)

●      E-commerce solutions and integrated shopping cart applications

●      Mail Server Solutions

When deciding whether to transfer some or all of their applications to a third-party service, many enterprises have to deal with several questions first. The number one concern seems to be security, since SaaS applications are stored online “in the cloud” and therefore outside of exclusive company control. Other questions that should be asked of a service provider before deciding on deployment include:

  1. Can my company have my choice of programming language and application platform?
  2. Will my company have to change basic IT infrastructure such as the operating system and current deployment environments?
  3. What are the contract requirements of the provider?
  4. Is there an upfront investment? If so, how much?
  5. How quick is the response time for spikes and lulls in customer demand and application loading?
  6. What is the experience of the third-party provider with issues such as global deployment, redundancy and resiliency?
  7. What provisions are in place to keep my data secure?

Another important consideration for enterprise concerns with IT environments is managing the various compliance and regulatory data management and reporting requirements. This is another area where hosting your applications with an experienced third-party service provider can assist companies and help to mitigate the risks involved with meeting government reporting deadlines and data recovery processes.

It is the responsibility of a company’s CIO (Chief Information Officer) to ensure a company’s regulatory compliance and infrastructure security, but this is another large area that can be successfully outsourced to the carefully screened and chosen service provider. A disaster recovery plan is also required for most businesses and must include redundant backup systems. Off-site application hosting solutions will help to ensure that your applications and your business can continue to operate even when your main IT environment fails due to man-made or natural disasters.

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